Something not working, or a question about your account? Email hello@kampe.app and a human will reply — usually within one working day (Nigeria, WAT).
Get help
Email hello@kampe.app. It helps if you include:
- the email address on your Kampe account;
- where it happened — the web app, iPhone or Android;
- what you expected, and what happened instead.
You can also report an issue from inside the app: More → Support on the web, which attaches a screenshot for you.
Your data
You can download everything Kampe holds about you at any time, as a single JSON file:
- In the mobile app: More → Privacy & data → Download my data.
- On the web: More → Privacy & your data.
Passwords, provider tokens and API-key secrets are excluded by design — they are never included in an export.
Delete your account
You can delete your Kampe account and its data yourself, at any time, without contacting us. Three ways, all equivalent:
- In the mobile app: More → Privacy & data → Delete my account, then type DELETE to confirm.
- On the web: idey.kampe.app/more/privacy → Delete my account.
- By email: write to hello@kampe.app from your account’s email address and we will erase it for you.
What gets deleted
Deletion is immediate and cannot be undone. We permanently delete:
- your accounts, transactions, statements and imports;
- your goals, plans, budgets, subscriptions, bills, invoices, assets, debts and equity records;
- your sign-in credentials and every signed-in device, on web and mobile.
What is kept, and why
Your user record itself is anonymised rather than removed: the email and name are scrubbed, the account is closed, and it can no longer be signed into or identified. We keep the empty shell because Kampe’s security audit log is a tamper-evident chain that references it — removing the row would break the ability to prove the log has not been altered. Nothing personal remains in it.
Where the law requires us to retain a record (for example, a payment receipt for tax purposes), we keep only that record, for only as long as required.
Security
Data is encrypted in transit and at rest. Kampe is read-only by design: it cannot move your money, because it has no ability to. If you believe you have found a security issue, email hello@kampe.app with the details and we will respond quickly.
See also: Privacy Policy · Terms of Use.